7- When a customer contacts you, what kind of accompaniment do you offer until the purchase materializes?
Well, in the case of the equipment, we have standardized, the process is basic. In each model, the capacity, flow, density, etc. are defined, and that makes the choice much easier. When it comes to more complex requests, in the sense that they need agitators or pumps, we offer them an accompaniment that consists of putting on the table all those questions that customers, a priori, do not ask, to make sure that their choice is the right one.
On the other hand, if a customer asks us for a fuser or a complete reactor, the purchase process is delayed, since there are many hours of assistance and calls before specifying the design of the appropriate model to proceed to manufacture it.